If the problem persists after a hard reset, there may be a deeper hardware issue. In that case, reach out to HOTWAV customer support or a professional repair service.

A: No. A hard reset only fixes software problems. If the screen is physically damaged or the phone won’t charge, seek repair. Final Thoughts A hard reset is a powerful troubleshooting tool for the HOTWAV Note 13 Pro. Whether you’re locked out or fighting software glitches, the recovery mode method is your most reliable option. Just remember — back up your data first , if at all possible.

Once the wipe is complete, select Reboot system now .

A: Ensure the phone is fully off. Try both volume buttons separately. If still stuck, the firmware may be corrupted — contact HOTWAV support.

Tap Erase everything . The phone will reboot and start the wiping process. Method 2: Hard Reset via Recovery Mode (If Phone Is Locked or Unbootable) Use this method when the screen is locked, you forgot your password, or the phone won’t boot normally. Step-by-Step Instructions Step 1: Power off the phone Press and hold the Power button for about 10–15 seconds until the device shuts down completely.

Select Erase all data (factory reset) .